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Shipping Free Over 299 Eur for EU-Countries

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- DO YOU SELL TO PRIVATE CUSTOMERS?

We sell to all customers on this website. If you are a private customer you can buy all yarns you can seeon this website.

- Sometimes cones have not original label, why?

Please, read my srticle on our blog by clicking here. So you know why.

- Are the yarns in stock lot / storage?

All the yarns you find on this website are in stock lot, they come from the end series or end lot of knitwear, auctions and sometimes bankruptcies. For this reason we can sell yarns at prices much lower than the prices you find in the store.

- How to calculate Shipping Costs ?

For to calculate shipping costs you must insert products you are interested in the shopping cart, after you must open shopping cart page and insert your postal code and city in the "Estimate shipping costs" form and click on "Get a Quote", and you can see shipping costs.

Shipping costs are based on total weight of products in the shopping cart.

See the image below for example:

- Leave a comment or note for the seller

On the last order confirmation page, the order summary page, you will also find a form entitled: "Order Comment", where you can enter comments or notes for the seller (ie for us). For example you can ask us to split a cone into two or more. Do not write notes or details about deliveries, for this you must choose the type of shipping that suits you best in the appropriate section when you confirm the order.

 

- Can i have traceability code of my package?

We send international traceability code last day of shipping via email. But you cen see it on your account of our website.

- Order with payment Paypal not processed

If you use the Paypal payment method to make the payment on our website remember to make the last step otherwise the order and payment will not be successful.

Let me explain: when you confirm the order, after selecting the Paypal payment method you will be sent to the Paypal website on which you will have to login and confirm the payment, after which you will be sent back to our website, at this point you will have to scroll down the page until you find this that you see in the image below, here you will have to check the terms and conditions and the privacy policy that I highly recommend you read, and then click on the blue button "Place the Order". If you do not do this step your order and payment will not be successful.

See the screenshot below:

 

- Can i have smaller cones?

We can divide each cone in two, three or four smaller cones. It is sufficient that you write it in the form of comments order that you find on the last page of the checkout. We can not put the yarns on more clothes because we do not have the right machine, the thread will become entangled.