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These Conditions of Sale are for the purchase of products made remotely via computer network at http://www.florencecashmereyarn.com, hereinafter referred Hircus Filati. Each purchase transaction will be governed by the provisions of Law no. 185/99 and, as regards the protection of confidentiality, will be submitted to the rules of Law 675/96.
We sell directly to private customer. If you are a private customer you can buy directly on this website.
2. ACCEPTANCE OF TERMS OF SALE
The customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to comply in its dealings with Hircus Filati, the general conditions and payment transcribed below, claiming to have read and accepted all the information provided to him, under the rules mentioned above, and also recognizing that Hircus Filati same can not be bound to different conditions unless previously agreed in writing. Hircus Filati considers definitively concluded the contract, except cases of return or withdrawal, at the time of product delivery to the carrier. Before this moment is critical availability of the product and receipt of money. Orders sent to Hircus Filatis are subject to acceptance and availability of products. Hircus Filati may decide to cancel your order at any time.
3. CUSTOMER COMMITMENTS
These Conditions of Sale must be examined online by customers Site Hircus Filati before the confirmation. The submission of the confirmation of the order implies the full knowledge of the Conditions of Sale, and their total acceptance. The Customer undertakes, once the purchase process online, in print and keep these Conditions of Sale, already examined and accepted during the process of purchase, in order to fully satisfy the conditions laid down Articles. 3 and 4 of D. L. n. 185/1999.
4. HOW TO PURCHASE
Hircus Filati is a website selling pure cashmere yarn to knitting (knitting) and knitting machine. Purchases of products available as they are shown and described online in its detailed files, is made by the customer at the indicated price, plus any shipping charges, as specified below, and, where applicable, also the costs of collection. The products are represented and made visible on the website accurate and relevant to the real characteristics. Hircus Filati, in any case, is not able to guarantee the exact correspondence to reality in relation to images and colors as they appear on the monitor of the customer. Before confirming the order, the customer will be shown the unit cost of each product chosen, the total cost when you purchase more products and shipping charges. Confirming the order, to complete the contract, the customer will receive an e-mail message containing the number and the date of the order.
You do not have to register on the site Hircus Filati to make purchases. It's still recommended for future accesses to your account and view all transactions, the old orders and codes of tracking of shipments, as well as a wealth of information about Hircus Filati and the user.
N.B. To avoid losing the items in the shopping cart, before inserting login with your email address and password, or if you are not registered / a, registers and log in.
The pictures made for the products on our site have been taken with 5500°K light and balanced at 5500k so we can grammatically optimize 100% of the colors in the colors. It is advisable to trust the color name to avoid color misunderstandings due to the various calibrations of your monitor.
The prices of the items listed on the site are valid for all orders. Prices may be subject to change for any promotions. The price applicable to the contract is the one visible when the order.
The order is completed by "place order" (pressing the "confirm order" and / or "agree"). If the order is properly filled out the customer will immediately receive a confirmation email containing your order number.
Otherwise you must repeat the purchase procedure. With the Confirmation Order, Hircus Filati agrees to provide the Customer with the Products, to the terms and conditions provided in these Terms of Sale, subject to the right of Hircus Filati not process orders against persons who do not give sufficient guarantees of solvency. If the order on the website has been successful but do not receive the email order confirmation, check the Junk folder.If you do not receive the email there either, please contact our customer service via email.
Check that you have correctly entered your data: it is important that the address can be easily traced by the bellboy and the bell there is the same last name of the person making the order, otherwise the bellboy bring back the goods without leaving no warning. If you think you can not be present for the delivery specifies an alternate address on the order form.
Enter an address where there is always someone who can pick up the package, enter your phone number and email address, used only by Hircus Filati and courier exclusively to communicate information about the shipment.
The payment of the products purchased and the shipping costs must be paid by the customer:
- At the time of the confirmation order, using Paypal or a credit card available and indicated on line or by bank transfer
Payments accepted on the website:
Pay by PayPal Pay safely with your PayPal account or by credit card. PayPal ensures your purchase with the payment system most widely used on the Internet.
Payment by Credit Card (Visa, MasterCard, American Express, VISA prepaid cards) via Paypal: on-line, on the Paypal Secure Server without obligation to register to Paypal and without to have an account Paypal. See the procedure by clicking here.
Payment by Credit Card: You can to pay by Credit Card Visa or Mastercard on secure server by "Gruppo Unicredit", select payment method "Credit Card (Gruppo Unicredit)".
Payment by Bank Transfer: You can make the payment by bank transfer, you will find the information to complete the order to make the payment, write them down before leaving the page. Once you have made the payment send us an email with an attached copy of the transfer receipt and indicate the same number of your order.
8. SHIPPING COSTS
Shipping costs vary based on the total weight of the package and on the country of destination. Shipping costs are calculated automatically by the website, you can calculate the shipping costs in the form that you find in the grocery cart.
We ship to EU Countries by GLS, BRT-DPD or DHL, delivery in 3-5 working days, and in NO-EU Countries by DHL and EMS by post, Custom Taxes NOT included, delivery in 2-4 working days by DHL or 7-15 working days by EMS by post. Custom Taxes are calculcated for Custom of your Country, we don't know custom taxes ammount.
Shipping costs is free only in EU Contries over 299.00 eur.
Special: Shipping Insurance
Shipping insurance must be specifically requested by the purchaser before confirming the purchase of the object. Has an additional cost of € 5.00 on shipping. The goods are at risk of the recipient, in the event of theft, loss of the package, if the buyer has not decided to insure the package, not be accorded any refund.
Shipping costs to Italy: € 7.50
9. TIME OF ORDER FULFILLMENT
Orders are sent out (for avoidance refers to the delivery of the goods to the shipper) and checked by Hircus Filati of the accuracy of Personal Information and details provided by the customer. The order will be made after payment is received. Hircus Filati have in stock service almost every product on the site. All orders are shipped three days per week, shipments of orders are done on Monday, Wednesday and Thursday of each week, and delivered within 3-5 working days. The Courier does not deliver on Saturdays, Sundays and public holidays, so the delivery is postponed to the first subsequent working day.
10. WAYS AND DELIVERY TIMES
Shipments are made by registered by courier or air mail.
11. LIEU OF PAYMENT
If we send the wrong merchandise, please contact us within 2 days after receiving the package by writing to [email protected] reporting clearly the defect and / or fault, you are entitled to change, without burdens, upon return of the material sent.
As required prior contact the seller before returning the goods.
12. RIGHT OF WITHDRAWAL
In accordance with and within the limits of Decree 185 of 22/05/1999 are entitled to withdraw from the purchase if not satisfied, by posting, not later than 10 working days from receipt of goods, in an email [email protected] The manner and timing of return are the same as in the previous paragraph. The Decree also provides that essential to be able to exercise the right of withdrawal is that the goods are returned undamaged and in its original packaging, and that the cost for the shipping costs are the responsibility of the customer. According to the Decree Law 185/99 provides that the right of withdrawal is exclusively reserved for customers defined as "consumers" and that the individuals who purchase products for their own use and act for purposes not related to their professional activity, with the exclusion of traders and retailers. Any returns must be agreed and approved, will be withdrawn parcels without permission.
TOP OF WORK PLEASE CHECK CAREFULLY FIRST STEPS AND IN CASE OF IRREGULAR STOP IMMEDIATELY YARN PROCESSING, notifying the our TECHNICAL OFFICE. Hircus FILATI RECOGNISE 'NO MORE' THAN 100 GR OF YARN WORKED, AND IN NO EVENT SHALL THE HEADS UP AND FINISHED.
COMPLAINTS ARE NOT ACCEPTED ON YARN IN STOCK OR REFURBISHED UNLESS THE THREAD A FAULT PRESENT CLEAR (EX .: WEAK YARN TO WORK OR SLASH).
The number of needle indicated in the description of each product is indicative, then depends on the hand, the type of stitch and the type of garment to be made. Our advice is to always make a small sample, measure it, count the stitches and wash it to see the final result (yield, softness, etc.), so you can decide whether to work the yarn with a number of needle lower or higher (i.e. work it thinner or denser).
And essential to perform appropriate tests washing and ironing on a sample of each yarn before continuing with the processing. We do not accept claims of yarn worked without making adequate preventive tests
If the customer, for any reason, you wish to change or return the goods, shall be entitled to exchange the same with other goods of the same value as the price paid for the product purchased. Are charged to the customer shipping charges. The change will be made in full. In case of refund, it will be made, excluding shipping costs, within 30 days by Bank Transfer to the coordinates specified by the customer or by Paypal.
WE DO NOT ACCEPT COMPLAINTS OR CHANGES OR RETURNS AFTER 30 DAYS. FROM THE ORDER.
14. LAW APLICABLE TO THE CONTRACT
For all matters not expressly provided for and regulated in these conditions of sale are governed by Italian law in force..
15. COMPLAINTS AND WARRANTY
Products purchased on the website Hircus Filati are subject to discipline, as applicable, pursuant to Legislative Decree n 2.2.2002. 24 (OJ No. 57, 8.3.2002) on sales contracts and warranties for consumer goods and, to the extent not provided for therein, the specific provisions in the Civil Code. This guarantee will apply to products that present lack of conformity and / or malfunctions that are not evident at the time of purchase, provided the product is used properly and with due diligence and in accordance with its target. The guarantee is not applicable in case of negligence and carelessness in the use and maintenance of the product. The guarantee is personal and apply only to the original purchaser, being restricted to direct customers and not to dealers, retailers, and so on. Any product defect must be reported in writing, by email, by the customer within the law at the time of shipment of the defective product, re-routing that must be agreed with Hircus yarn. All products returned will be tested and will be returned at the expense of the customer they will be found normal operation. The request will be processed only if your parcel will be returned the number and order date and a detailed description of the fault. The costs of returning the goods to Hircus Filati are charged to the customer. For any clarification and any complaint you can contact Customer Service.
WE DO NOT ACCEPT COMPLAINTS OR CHANGES OR RETURNS AFTER 30 DAYS. FROM THE ORDER.
Hircus Filati sells the products on the site. Hircus Filati can not be held responsible for damage caused by improper use of the articles. The goods and their packaging may be different from the picture published on the site. The photos can also be different depending on the type of monitor used. Hircus Filati can not be held responsible for problems with the site or service interruptions.
The material published on this site may not be copied, reproduced, republished, downloaded, posted, transmitted in any way without the permission of Hircus Filati.
19. ACCEPTANCE OF CONDITIONS
The use of this website constitutes acceptance of these terms and conditions, which take effect from the time of first use of this site.