Hircus Filati - Shipment and Payments

We are closed for holidays from 8 August to 26 August inclusive.

Shipment and Payments

WE SELL DIRECTLY TO PRIVATE CUSTOMER.

If you are private customer you can buy directly on this website.

If you have a shop or you produce cashmere sweaters, please, contact us at reseller@hircusfilati.com

All yarns on our website are in stock lot, so, they are in small quantities. Always check that you buy enough because you may not find the same color or yarn in the future.

SHIPPING

Type Courier

All our products are shipped using the best carriers in the area.

Shipping in UE countries: Express Courier GLS or DHL or BRT-DPD (THERE ARE NO CUSTOM TAXES). You can select shipping free for orders over 299.00 eur. Shipping is free only for private customers.

Shipping in No UE countries: DHL (CUSTOM TAX NOT INCLUDED) fast delivery (normally 2-4 working days) or EMS by Italian Post delivery in 7-15 working days. Custom taxes are calculated based of custom of your country, we don't know custom taxes ammount.

Shipment tracking

All our shipments in UE countries can be monitored to know the status and location of the consignment in the area. Shipping in No UE countries are not monitored in all countries.

Delivery in UE countries: 3-5 working days

Delivery in no UE countries: DHL 2-4 working days. EMS by post 7-15 working days more custom time, all times depends of country.

We send international traceability code last day of shipping via email. But you cen see it on your account of our website.

Handling time

90% of the articles on this website are available in stock. Shipments are made within 48/72 hours (working days) of ordering, except for items that require dyeing, winding or twisting. In these cases shipments can take up to 5-7 working days. It is not intended working days Saturday, Sunday and all those days on the calendar in red.

The yarns in cones may be shipped in multiple cones, for example, if you order a cone 500 gr might receive two cones of various weights, in the same lot, for a total of 500 grams, or if you order two cones of 500 gr might receive a cone of 1 kg, or two cones eash in different weight or more of two cones etc. This is beacuse we avoid of make some knots to the yarn. If you want cones of same weight please specify it in the form for comments you can find in the order confirmation page.

PAYMENTS

Below you will find our payment methods accepted:

PayPal - The safe way to pay by credit card or debit card, Paypal if you are a member you can pay directly from your account, if you are not paypal you can pay via paypal with your credit card (Visa, Mastercard, American Express, Maestro) without having to register. Upon confirmation of the order you will be directed automatically to the paypal payment page, if you have a paypal account please login, if you have not a PayPal account click on the "credit card".

Credit Card: You can to pay by Credit Card Visa or Mastercard on secure server by "Gruppo Unicredit", select payment method "Credit Card (Gruppo Unicredit)".

Bank Transfer - You will find the data to make a bank transfer at the end of checkout, in the order confirmation page.

TOP OF THE WORK PLEASE CHECK CAREFULLY FIRST STEPS AND IN THE EVENT OF DEFECTS 'YARN PROCESSING IMMEDIATELY DISCONTINUE, NOTIFYING TO OUR TECHNICAL OFFICE. HIRCUS FILATI RECOGNISE 'NO MORE' THAN 100 GR OF YARN WORKED, AND IN NO EVENT SHALL THE HEADS UP AND FINISHED.

COMPLAINTS ARE NOT ACCEPTED ON YARN IN STOCK OR REFURBISHED UNLESS THE YARN PRESENT AN OBVIOUS DEFECT (EG: WEAK YARN PROCESSING).

And essential to perform appropriate tests washing and ironing on a sample of each yarn before continuing with the processing. We do not accept claims of yarn worked without making adequate preventive tests.

The number of needle indicated in the description of each product is indicative, then depends on the hand, the type of stitch and the type of garment to be made. Our advice is to always make a small sample, measure it, count the stitches and wash it to see the final result (yield, softness, etc.), so you can decide whether to work the yarn with a number of needle lower or higher (i.e. work it thinner or denser).

WE DO NOT ACCEPT COMPLAINTS OR CHANGES OR RETURNS AFTER 30 DAYS. FROM THE ORDER.

When you buy a product you must to be sure about quantity you need because we are not sure to have same yarn in the future. We buy yarns in stock lot and articles and color change every time, and it's difficult to have same yarn and color twice

IMAGES

The pictures made for the products on our site have been taken with 5500°K light and balanced at 5500k so we can grammatically optimize 100% of the colors in the colors. It is advisable to trust the color name to avoid color misunderstandings due to the various calibrations of your monitor.

Useful advice

If you insert some items in the shopping cart, but you go out of our website before place order you cannot to see your articles when you come back. So, make login before insert items in the shopping cart and you can to see your articles when come back on our website in your personal account.

In primo piano

free delivery

Free delivery on orders over 299 euro only for EU Countries

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helpdesk

info@hircusfilati.com
(we will respond as soon as possible, working days)

garanzia

100% WARRANTY
ON ALL YARNS

Since we are dealing with yarns in stock, it is essential to make a small sample before proceeding with the final processing.
Check the first stitches and in case of irregularities immediately interrupt the work and contact our technical office.