1. LIEU OF PAYMENT
If we send the wrong merchandise, please contact us within 2 days after receiving the package by writing to info@hircusfilati.com reporting clearly the defect and / or fault,

you are entitled to change, without burdens, upon return of the material sent. And required prior contact the seller before returning the goods.

2. RIGHT OF WITHDRAWAL
In accordance with and within the limits of Decree 185 of 22/05/1999 are entitled to withdraw from the purchase if not satisfied, by posting, not later than 10 working days from receipt of goods, in an email info@hircusfilati.com. The manner and timing of return are the same as in the previous paragraph. The Decree also provides that essential to be able to exercise the right of withdrawal is that the goods are returned undamaged and in its original packaging, and that the cost for the shipping costs are the responsibility of the customer. According to the Decree Law 185/99 provides that the right of withdrawal is exclusively reserved for customers defined as "consumers" and that the individuals who purchase products for their own use and act for purposes not related to their professional activity, with the exclusion of traders and retailers. Any returns must be agreed and approved, will be withdrawn parcels without permission.

TOP OF WORK PLEASE CHECK CAREFULLY FIRST STEPS AND IN CASE OF IRREGULAR STOP IMMEDIATELY YARN PROCESSING, notifying the our TECHNICAL OFFICE. Hircus Filati RECOGNISE 'NO MORE' THAN 100 GR OF YARN WORKED, AND IN NO EVENT SHALL THE HEADS UP AND FINISHED.
COMPLAINTS ARE NOT ACCEPTED ON YARN IN STOCK OR REFURBISHED UNLESS THE THREAD A FAULT PRESENT CLEAR (EX .: WEAK YARN YARN TO WORK OR SLASH).

And essential to perform appropriate tests washing and ironing on a sample of each yarn before continuing with the processing. We do not accept claims of yarn worked without making adequate preventive tests.

3. CHANGES
If the customer, for any reason, you wish to change or return the goods, shall be entitled to exchange the same with other goods of the same value as the price paid for the product purchased. Are charged to the customer shipping charges. The change will be made in full. In case of refund, it will be made, excluding shipping costs, within 30 days by Bank Transfer to the coordinates specified by the customer or by Paypal.

4. LAW APPLICABLE TO THE CONTRACT
For all matters not expressly provided for and regulated in these conditions of sale are governed by Italian law in force.

5. COMPLAINTS AND WARRANTY
Products purchased on the Site Hircus yarns are subject to discipline, as applicable, pursuant to Legislative Decree n 2.2.2002. 24 (OJ No. 57, 8.3.2002) on sales contracts and warranties for consumer goods and, to the extent not provided for therein, the specific provisions in the Civil Code. This guarantee will apply to products that present lack of conformity and / or malfunctions that are not evident at the time of purchase, provided the product is used properly and with due diligence and in accordance with its target. The guarantee is not applicable in case of negligence and carelessness in the use and maintenance of the product. The guarantee is personal and apply only to the original purchaser, being restricted to direct customers and not to dealers, retailers, and so on. Any product defect must be reported in writing, by email, by the customer within the law at the time of shipment of the defective product, re-routing that must be agreed with Hircus yarn. All products returned will be tested and will be returned at the expense of the customer they will be found normal operation. The request will be processed only if your parcel will be returned the number and order date and a detailed description of the fault. The costs of returning the goods to Hircus yarns are charged to the customer. For any clarification and any complaint you can contact Customer Service.

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